After-Sales ServiceIf something goes wrong,
If something goes wrong,
here's how we fix it.
Remote diagnosis
Free
Reply during business hours
1 hour on average
Diagnosis within 2 business days
Hours: Weekdays 10am–5pm
01
Report the issue
Submit your inquiry through an official channel such as KakaoTalk. Once we confirm it and assign a technician, initial diagnosis begins.
02
Remote initial diagnosis
A technician reviews your screen with you remotely to identify the cause. Software and configuration issues are resolved remotely, without an on-site visit.
03
Hardware service
For issues with the scanner unit, we'll arrange parts replacement or on-site or return repair.
04
Completion and follow-up
We confirm normal operation together after the fix. If the same issue comes back, we pick up from your previous request record.
Device CareHabits that keep it
Habits that keep it
accurate for years
Installation environment
- Avoid direct sunlight and strong backlight, and keep lighting brightness consistent.
- Install the device and turntable on a stable, level floor with no wobble.
Before measuring
Most important- Check the network connection.
- Make sure the turntable rotates properly.
- Make sure no one is walking through the measurement area and nothing is in the way.
During measurement
Directly affects accuracy- If the turntable doesn't rotate, the whole body won't be scanned.
- Do not move during measurement. An unsteady pose prevents an accurate measurement.
- Do not step off the turntable before the measurement finishes.
Regular maintenance
- Gently wipe the upper and lower camera lenses with a dry microfiber cloth.
- Do not spray alcohol or detergent directly on the camera lenses.
- Periodically check that cables are connected and secured.
Need a hand?No question
No question
is too small.
Just send us a message via KakaoTalk or the inquiry form.
Replies in about 1 hour on average during business hours; diagnosis within 2 business days
