Even when something goes wrong,
the process is simple.
Diagnosis within 2 business days after request
Hours · Weekdays 10am–5pm
Report the issue
Submit your inquiry through an official channel such as KakaoTalk. Once confirmed and a representative is assigned, the first diagnosis begins.
Remote first diagnosis
A representative views your screen remotely with you to identify the cause. Most software and configuration issues are resolved remotely the same day.
Hardware service
For issues with the scanner unit, we'll arrange parts replacement or on-site or return repair.
Completion and follow-up
We confirm normal operation together after the fix. If the same issue recurs, we prioritize your case.
Get the materials
you need, right away.
Scanner User Manual
From unboxing and installation to power and network setup, running scans, and routine checks. A step-by-step guide to everything you need to operate the scanner.
Service User Manual
A screen-by-screen walkthrough of the VBODY service, covering scanning, viewing and sending reports, and client management. Ready to use as-is for staff training, too.
Habits that keep it
accurate for years
Installation environment
- Avoid direct sunlight and strong backlight, and keep lighting brightness consistent.
- Install the device and turntable on a stable, level floor with no wobble.
Before measuring
Most important- Check the network connection.
- Make sure the turntable rotates properly.
- Make sure no one is walking through the measurement area and nothing is in the way.
During measurement
Directly affects accuracy- If the turntable doesn't rotate, the whole body won't be scanned.
- Do not move during measurement. An unsteady pose prevents an accurate measurement.
- Do not step off the turntable before the measurement finishes.
Regular maintenance
- Gently wipe the upper and lower camera lenses with a dry microfiber cloth.
- Do not spray alcohol or detergent directly on the camera lenses.
- Periodically check that cables are connected and secured.
If you're stuck,
we'll connect you right away.
No question is too small.
Avg. reply within about 1 hour for requests during business hours · Diagnosis within 2 business days
